Data Retention & Deletion Policy
Last updated: August 6, 2026
Effective date: January 14, 2026
Overview
This Data Retention & Deletion Policy explains Foodzee’s general approach to retaining, deleting, and de-identifying information connected to the website, mobile application, subscriptions, support, analytics, rewards, and family account features.
It applies to information processed through Foodzee’s website, mobile application, backend services, support channels, and related subscription and family account workflows.
Retention Categories
Foodzee may retain different categories of information for different periods depending on business needs and legal obligations.
- Account profile data: retained while the account remains active and for a reasonable period afterward for security, support, dispute resolution, and legal compliance.
- Child or player profile data: retained while linked to the supervising family account and for a reasonable period afterward if needed for support, security, or compliance.
- Subscription, billing, and transaction records: retained as needed for accounting, tax, audit, anti-fraud, chargeback, and contractual requirements.
- Support requests and customer service records: retained long enough to respond to the request, improve support operations, and document prior interactions where appropriate.
- Usage, activity, and analytics records: retained for product improvement, performance measurement, security monitoring, and historical reporting, subject to Foodzee’s internal retention schedules.
- Authentication and device tokens: retained for session management, account security, and notification delivery until replaced, invalidated, expired, or no longer needed.
Deletion Requests and Account Closure
Foodzee includes an account deletion flow from the profile area and may also accept deletion requests through support channels.
When Foodzee receives a valid deletion request, we may:
- delete or anonymize information that is no longer needed;
- remove or disable account access;
- unlink or remove related player profiles where appropriate; and
- retain limited data if required for security, fraud prevention, tax, accounting, legal compliance, dispute resolution, or contractual enforcement.
Backups, Logs, and Exceptions
Deleted information may remain in backups, logs, disaster recovery systems, or archival media for a limited period before those copies are rotated or overwritten in the ordinary course of business.
Foodzee may also retain information when necessary to:
- comply with law, regulation, court order, or lawful request;
- investigate fraud, abuse, payment disputes, or security incidents;
- document consent, contractual performance, or operational decisions; or
- protect Foodzee, our users, and the public.
How to Contact Foodzee About Retention or Deletion
To submit a retention or deletion request, contact:
- Privacy or data rights email: [email protected]
- General support email: [email protected]
- Support page: https://foodzeegames.com/support
Foodzee may request additional information to verify identity and authority before processing a request.